Drive Thru Ticket Hold (Local Sync) Problems

Short Version

• Make sure Wi-Fi is turned OFF
• Check the Orders Filter
  • The Cash-out Drive Thru Register should always be set to
    • Show: On Hold
    • Search: Ticket Number
    • Date Filter: Today

Detailed Version

Common Causes of Local Sync Issues:

1. Register is Disconnected from Ethernet
   1. When Ethernet is properly connected, the Wired Network indicator [<···>] will be displayed in the top right corner of the screen by the clock. 
   2. If this icon is not display there is an issue with the physical network connection to the register (or Wi-Fi is connected, see below)
      
2. Wi-FI Enabled/Connected
   1. FranPOS Registers are connected via ethernet cable. Wi-Fi should not be enabled or connected to any networks.
   2. You will be able to tell Wi-Fi is connected if this icon is displayed: 
   3. Wi-Fi can be enabled/Disabled from Quick Settings, which is accessed by swiping down from the top of the screen.
   4. The three indicators are:
      1. Wi-Fi is Disabled (Good) 
      2. Wi-Fi is Enabled but not connected (Kinda Bad)
      3. Wi-Fi is Enabled AND Connected (Very Bad)
   5. If Wi-Fi is enabled and connected -- Disable it, then restart the FranPOS app.
3. Order Filter's are not correctly set
   1. Sometimes local sync is actually functioning correctly, but orders are not showing up due to incorrect filters being set.
   2. The Cash-out Drive Thru Register should always be set to
      1. Show: On Hold
      2. Search: Ticket Number
      3. Date Filter: Today
4. Configuration Issue (uncommon)
   Contact IT for assistance resolving configuration issues.
   1. Only one Drive-Thru Register functions as the Local Sync Server.
      This should be the Cash-out Register (192.168.10.104)
      1. In Settings -> Devices -> Local Sync Server
         1. Make sure Enable Local Sync is Ticked On.
         2. "Server" is highlighted.
         3. Pink button should "Stop Server" and the text below the button should read "Running"
         4. If Server is selected but the bottom reads "Stopped", restart the FranPOS app.
   2. All other Drive-Thru Registersshould be configured as Clients
      1. In Settings -> Devices -> Local Sync Server
         1. Make sure Enable Local Sync is Ticked On.
         2. "Client" is highlighted.
         3. Server IP address should be 192.168.10.104
         4. Server port number should be 44000
         5. Rescan network when connection lost should be OFF
         6. Pink button should "Stop Connecting to Server" and the text below the button should read "Connected"
         7. If Client is selected but the bottom reads "Not Connected", check the Cash-Out register settings,  then restart the FranPOS app on both devices.
   3. Front Counter Registers should NOT have Local Sync enabled.
      1. In Settings -> Devices -> Local Sync Server
         1. Make sure Enable Local Sync is Ticked OFF.