Card settlement does not match CrunchTime

Created by Trent Vargason, Modified on Mon, Oct 19 at 6:33 PM by Trent Vargason

If TSYS settled less than CrunchTime shows, the card terminal usually did not auto-batch (for example it was unplugged or the internet was down).

Ask the store to manually settle the terminal (see Manually Settle Terminal). The amount shows on the next report.

If internet was down, it often settles the next day on its own; follow up if it does not.

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