If your team members have been logged out of the Teamworx app and are having trouble logging back in, try these troubleshooting steps:

Try logging in via phone number

Instead of logging in via email, try using their phone number to log in, in case the email address tied to their account is incorrect.

Verify login URL

1. Click the settings icon at the top right corner of the app:
   
2. Make sure that the Teamworx URL is set to runza.ct-teamworx.com. If this is not set correctly, they will not be able to log in, even with the correct username and password!

Reset password using security questions

If they are logging in with the correct email address, then they should try resetting their password in the Teamworx app. Note that they will need to know the answers to their account's security questions. If they don't, skip this and move to the next step.

1. Open the Teamworx app
2. At the login screen, click Forgot Password?
   
3. Under the Teamworx URL, enter runza.ct-teamworx.com . If this is not entered correctly, they will not be able to reset their password.
4. Continue through the on-screen steps to complete the password reset process and log in again.

If that doesn't work, move on to the next step.

Verify email address

First, verify that the email address they are trying to use to log into their account is correct. This step can be only be done by GMs/AGMs/AMs.

1. Log in to Teamworx using your manager's account
2. Go to Employee List
3. Check the email address & phone number that shows under the team member's name, and verify that it is the same address they are using to log in.

If their email address needs to be updated, contact the IT helpdesk to give us their new email. In the meantime, have them try logging in with their phone number instead.

If the email is correct and it still doesn't work, move on to the next step.

Contact IT

If none of the steps above worked or you have run into any issues, contact the IT Helpdesk via email and we will manually reset the account for you.