Cash drawer will not open

Created by Trent Vargason, Modified on Mon, Oct 19 at 6:17 PM by Trent Vargason

Ask whether printers were recently swapped: the drawer opens through the receipt printer, and a replacement printer may have a broken drawer kick.

Is the printer printing as usual?

Check to see if any lights are working on the printer.

Ask whether the store has the drawer key.

IT swaps the printer or ships a replacement.

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