- Check connection between the drawer and the printer (There is a 6 pin cable that looks like phone cord linking them)
- Check the connections to make sure they’re tight and then power cycle the printer. There may be a physical power switch on the right hand side of the printer, or a power button. You can also unplug the power cord and plug it back in
- If you're also having issues with the printer, check that the USB cable is snug, and/or try a different USB port on the register.
- Restart the app on the register after power cycling the printer just to make sure they’re properly linked up – you can do that from the (i) menu on the top left.
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